Terms and Conditions

Windsor fish Ltd
Applegarth Nursery,
Wood Lane,
North Wheatley,
DN22 9BG.

Vat number, 797205400
Company number, 05058212
e-mail, hello@windsorfish.co.uk

Privacy policy

Windsor Fish Ltd will not give any of your information to any third party with the exception of manufacturer’s warranty registration and in case’s where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person’s. Your personal data will be used to provide information for goods and services offered through our website to you, for billing and order fulfilment.

Product information

With on-going improvement being made by manufacturer’s pictures and descriptions may change and information or images on this site are only given as a guide

Delivery information

We only deliver to the UK. We will process and dispatch orders within 48 hour subject to stock availability. You should receive your goods within 3-5 working days but please allow up to 7-10 working days. Minimum delivery charge is £5.99 and free delivery on orders over £60.00. Deliveries to some areas of the UK such as Highlands of Scotland and some offshore islands may incur an extra delivery charge we will contact you before processing your order if this is so. All deliveries must be signed for, if it is more convenient we can deliver to another address but again it must be signed for by the recipient, if the parcel is returned back to us because it could not be delivered we will be happy to post it to you again but second delivery charge will be made. Items for sale online on the website are generally in stock but occasionally our suppliers are out of stock which is out of our hands this is usually only until our next delivery if this does unfortunately happen we will get in touch to discuss further action

Glass & Fragile products

We recommend glass & fragile products be purchased in store as we cannot take responsibility for breakages while in the hands of the courier. If you want us to post these items to you we will do our best to pack them securely and safely but at your risk.

Cancelations & Returns

You have the right to cancel the purchase of goods at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under the duty to retain them and take care of  them. You must send the goods back to us to our contact address at your own cost(unless we sent the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days after receiving the returned item the refund will be for purchase price excluding postage.When returning items you must contact us and we will give you a returns number we will require proof of purchase, name, contact details and address.Under no circumstances will Windsor Fish Ltd be liable for any consequential, direct or indirect loss arising from faulty or damaged goods. In any event shall not exceed the amount paid by you for the goods.We recommend when returning goods to us you get proof of postage as all goods are your responsibility until received by us.

Warranty Returns

Claims for faulty goods under warranty are at the manufacturers’ discretion but we can usually sort this out in store. The best way to sort out faulty goods is to bring the item to our store in person with proof of purchase this way you will generally go away with a replacement. If returning by post contact us first for a returns number


All notices you send to us must be sent to the contact details on this site we may give notice to you at either the email or postal address you provide us with when making a purchase (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and in the case of an email that the email was sent to the specified email address of the addressees.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident in Scotland you may also bring proceedings in Scotland                                                  In purchasing items on this site you we assume you agree with all terms and conditions as above.